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Common Sense Customer Service!
The key to growth in any business; whether it be the largest corporation on the planet or someone working a home business from their laptop on the dining room table; is exceptional Customer Service. Customer Service can’t just be ”good” or ”OK”; it...
Five Strategies To Strengthen Your Company’s Financial Management
Too many businesses wait until a crisis occurs before they start to focus on improving their financial management. Often, by that time, it can be too late. By setting aside an hour now to evaluate the strengths and weaknesses of your...
Is Wayne Gretzky in or out when it comes to coaching ?
Gretzky has not said no to coaching, nor has he said yes, if and when the NHL labor dispute resolves itself. In June, Mike Barnett, General Manager of the Phoenix Coyotes asked Gretzky, who also is part owner, about coaching the Phoenix Coyotes. ...
The Top 10 Reasons Why My Coaching Business is Not Slow
A mentor of mine recently commented that "coaches keep
complaining business is too slow." In response, I reported that
things are the opposite for me, and that I am rarely slow. He
asked me to present him with "The Top 10 Reasons Why My...
What I would include in a Coaching Book
A coach is an essential figure in providing direction and leadership to his/her team. In sports, coaches are sometimes evaluated on the number of wins they can produce. In a business setting, coaches are evaluated on how efficient they are in...
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3 Simple Things the Best Managers Do - And You Can Too!
Do these three things really well and you will be a great manager; a superb
manager - and that is a great step ahead, with current standards of management as they are...
If it's so simple, why don't managers all over the globe get this right, every
time? Well, because it's so simple, it seems too easy, so busy managers squeeze
a lot more in, time after time. And that makes things much more complex - just
the way a manager should be. NOT. Keep it simple, deliver quality and
you will not go far wrong.
Here are the three things...
- They Value their People
So what do the best managers do? They are very interested in what they hear
their people say and respond accordingly. They are realistic in their
expectations and provide support, guidance and coaching to enable their people,
willingly and pro-actively. They are honest, truthful, act with integrity and
never over-promise. The best managers learn, understand and practice every day.
- They Have Fun!
Working with the best managers is fun, great fun. Going to work in the
environment created by the best managers is not like work - it is an
entertainment you get paid for. Fun in the context of a professional
organisation, working very
professionally - and laughing a lot. Odd for your
customers or clients - maybe; so let them join in too. What does it say about
a relationship between you and them if you're both having fun? They will love
you!
- They Are Very Clear
The best managers are very clear in their expectations of their people and
within that they are demanding. So the people who work with the best managers,
understand exactly 'WHAT' is expected of them in any given role. They
understand 'WHAT'. The best managers then enable them to make their own
decisions of the way they deliver. They can select the best 'HOW' to do it -
often very, very creatively and regularly better than the best manager would have done.
So there you are - that's all you need to do - or if you want more, just checkout the website!
About the Author
© 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - with a live link if you can).
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